Technology

A wide range of services offered by business experts

In order to complement its software solutions, I-COM software has created a full range of consultancy services in order to offer a global answer to its clients’ projects and challenges.
This strategy to integrate business know-how, software solutions and technology expertise ensure a better and deeper involvement in project management, a greater acceptance of the solutions by Clients’ organizations which means at the very end a higher success rate in the roll-out of the solutions and bigger return on investment. I-COM’s business credibility, technology expertise and project management experience are recognized by the market.

Here is a brief description of the range of services we can offer you:
Business Consulting

Thanks to more than 8 years of experience in the IT distribution market, in Internet technologies and in the business processes driving distribution and e-commerce, I-COM Software is able to assist you in your strategy design, to write down the specifications of your projects and RFPs, to help you tune your organization, processes, functional and technical solutions. I-COM’s deep experience of the market and the players (vendors, distributors, resellers and 3rd parties) is an asset you can benefit from in order to be put in touch with the right people and partners at the right time, therefore accelerate your pay back on I-COM’s solutions.

Some references:
- Design and optimisation of a manufacturer’s strategy to deal with the Channel
- Design and implementation of an e-commerce strategy for some resellers
- Writing of the functional specifications of a new e-business solution for a group of resellers

Development and Integration
Even if we do organise our business mainly around our integrated software suite, we know pretty well that a solution provider must offer its clients appropriate integration and bespoke development services to smooth the encapsulation of new solutions into their current Information Systems, ensuring de facto a better success rate in the roll-out of IT projects. I-COM’s technical team can support you to implement its solutions into your existing IT environment. We can develop bespoke connectors or web services to exchange data between applications, for instance. We can also specify and develop customised features that take into account your own operational context. In a nutshell, we can adapt ourselves to what makes you different.
During 2005, I-COM has achieved more than 800 men/days of development and integration jobs for its customers.

Hosting and Monitoring
I-COM is an ASP (Application Service Provider). Hosting and monitoring of the software applications sold to our clients are at the heart of our business strategy. I-COM’s organization is designed to perfectly deal with production sensitive operational context. We can manage on behalf of our clients a set of production and monitoring services driven by convenient SLA (Service Level Agreement), that itself is a part of the global contract ruling the game between the parties.
Do you know that I-COM hosts and monitors more than 30 production servers on behalf of its customers, welcoming more than 50’000 visits a day (1.5 millions a month) transforming themselves into 1’000 orders a day?

Catalogue Management Services
Dealing with thousands of IT SKUs is a daily nightmare faced by all the players working in the IT Channel. But displaying the right product content and the right price at the right time is essential to build confidence and optimise online sales. As a consequence, first class Catalogue Management is very important. That’s why I-COM has created a team offering business expertise and services around that topic. Fully integrated into our global software offering, we do cover through these services tasks like monitoring products, their statuses and list of items, reference matching between manufacturers’ part numbers and distributors’ SKU numbers, getting access to distributors’ availability and stock information, sourcing rich multimedia content from 3rd party companies like HP (Provisioner), CNET, Open Range, e-nitiative…
90% of I-COM’s customers have one day or the other subscribed to some of the Catalogue Management Services.

Support, Training and Roll-Out management
To ensure faster and greater possible acceptance of new solutions into clients’ organizations, I-COM offers as well training, support (1st level and 2nd level) and roll-out management services at the European level. We can for instance, within a roll-out plan, put in place call centres team that could deliver well defined messages to a selected audience, help train people over the phone, check satisfaction rate or collect claims. All this can contribute to ensure the success of projects.
Besides training services delivered to its direct clients, I-COM is also involved in helping large international blue-chip companies in the roll-out and support of their solutions throughout Europe, whether it is within in their own organization or for their network of partners.